My mother said this to me once, just after I admonished her for signing up with whatever lame ISP was bundled into her desktop on her new Mac (at least Mom is a Mac). She said, “It was already in there”. I tried to explain, and she said:

Technology is like a sausage. I really don’t want to know what’s inside; I just want to eat it.

Those of us who live and breathe tech need to remember that not everyone wants to see, or know about, the guts.